I can get the products cheaper myself, so why use someone else?
The key is to look at the whole story. How much time are you spending talking to logistics companies? Or dealing with that marble coffee table that arrived damaged? How much do you end up paying in storage charges because of that great deal you got from ebay?
Their experience, product knowledge, logistics expertise and the extra manpower is a key benefit to ensure that your project is managed smoothly and delivered on time and within budget.
So...what's the catch?
They won’t have great terms with every supplier out there, so for certain products, like bespoke pieces or niche brands, you may be better off to go direct. Similarly, if you are only buying one small table from a supplier, the scope of the project may be too small - they need to make money too, so it may not be a viable option for them to work with you all the time on every project.
What happens when things go wrong?
It is the job of the procurement team to ensure that everything goes as smoothly as possible. At the point of delivery, goods are fully inspected and properly checked by warehouse staff, which ensures that, if there are any issues with products, this is dealt with and rectified directly by the supplier as quickly as possible.
Most companies will have a dedicated after-sales team who are experienced in dealing with any snagging issues. This person will look after any unforeseen problems that may arise, which means that you can get on with your next project stress free, whilst they tidy up the last one.